Returns, Exchanges & Refunds Policy

At GymLove, we are committed to providing our customers with the highest quality products and exceptional service. To ensure a smooth shopping experience, we have established the following Returns and Refund Policy in accordance with UK laws:

 

1. Eligibility for Returns and Refunds:
- To be eligible for a return, refund, or exchange, the item(s) must be in their original, unworn condition, and in the full, original packaging.
- Any items that show signs of wear or have been damaged will not be eligible for a refund or exchange. This includes bag damage, label damage this will come at a £10 deduction.

 

2. Return Period:
- You may request a return or refund within 28 days of receiving your purchase.

 

3. How to Initiate a Return, Refund, or Exchange:
- To activate a return, refund, or exchange, please send an email to info@gymloves.co.uk. Include your order number, a detailed description of the reason for the return, and clear photographs if applicable.
- Our customer service team will respond promptly to guide you through the return process.

 

4. Return Shipping:
- Customers are responsible for the cost of return shipping, unless the return is due to an error on our part (e.g., wrong item shipped).
- We recommend using a trackable shipping method to ensure your return is received by us.
- Delivery address is GYMLOVE LTD, PO BOX 78889, LONDON, W6 6PB

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5. Refund Process:
- Upon receiving and inspecting the returned item(s), we will process your refund within 7 working days.
- Refunds will be issued to the original payment method used for the purchase.

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6. Exchange Policy:
- If you wish to exchange an item, please specify the desired replacement item in your email to info@gymloves.co.uk.
- Exchanges will be processed once the returned item is received and inspected.

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7. Exceptions:
- Personalized or custom-made items may not be eligible for returns or exchanges unless they are defective or damaged upon arrival.
- Underwear and swimwear are non-returnable for hygiene reasons unless there is a manufacturing defect.

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8. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund as applicable.

Please remember that adherence to these guidelines helps us maintain the quality and integrity of our products. We appreciate your cooperation and understanding. If you have any questions or concerns, please do not hesitate to contact us at info@gymloves.co.uk. Your satisfaction is our priority.

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This policy is subject to change, and any updates will be posted on our website. Last updated: [23 September 2023].